Session setup
Open the host on the computer, approve required operating-system permissions, then scan or open the controller link from the second device.
Support - Last updated May 11, 2026
Support for setup, billing, privacy, and security.
Use this page as the public Support URL for marketplace review and customer help. It covers remote session setup, subscription questions, account deletion, privacy requests, security reports, and troubleshooting.
Contact
support@compcontroll.orgInclude device type, app version, purchase platform, approximate time, and screenshots only when safe to share.
Billing
Apple subscriptions are managed in Apple account settings. Web subscriptions may be handled through Stripe or the web billing flow.
Account access
For sign-in issues, lost devices, suspicious sessions, or entitlement problems, include the account email and platform used for purchase.
Privacy requests
Use the privacy choices page for access, correction, export, deletion, opt-out, and consent-withdrawal requests.
Account deletion
If an account exists, request deletion from the privacy choices page or support. Apple subscriptions must be canceled separately through Apple.
Security reports
If a device or session looks unfamiliar, stop the host, revoke permissions, rotate credentials, and contact support with timestamps.
Before contacting support
Quick checks
- Confirm the host computer is awake, online, and not blocked by a firewall, VPN, browser permission, or OS privacy prompt.
- Confirm screen recording, accessibility, local network, camera, microphone, and input permissions match the feature you are trying to use.
- Try the direct route first, then retry with relay fallback if the network blocks peer-to-peer traffic.
- Check that both host and controller are on supported app versions and that the browser allows WebRTC.
- If billing access is missing, restore purchases in the app or include the Apple receipt, Stripe receipt, or transaction ID in your request.
- For privacy or deletion requests, include the account email and country or state where you live so the request can be routed correctly.
Response targets
- Security issue
- Priority review
- Billing issue
- 1-2 business days
- Privacy request
- Legal deadline
- General support
- 2-3 business days
Response targets are operational goals, not guaranteed resolution times. Security and privacy requests may require verification.
Legal and account controls